Frequently Asked Questions About the Crystal Ballroom at Somerville Theatre

How can I get tickets?

There are two ways to get tickets – in person or online.

Online ticket sales are usually done through Ticketmaster. Here’s our ticketing page. If we have presale codes for you, we will usually post them on each individual event page on this website.

You can avoid online ticketing fees by purchasing tickets in person at the Crystal Ballroom box office OR the Somerville Theatre box office. Box office hours depend on that day’s schedule. The Crystal Ballroom box office is usually open an hour before that day’s performance. The Somerville Theatre box office generally opens 15 mins before the first scheduled movie showtime of the day and closes 10 mins after the last scheduled movie showtime of the day.

All tickets include a $1-$2 facility restoration fee.

Are there COVID-related restrictions?

We will follow the guidance and requirements of our local and state government. In addition, artists also have the option to require more strict measures. We will share this information on individual event pages and social media posts as soon as it available – and as often as it changes.

So where do I enter to attend an event at the ballroom?

The Crystal Ballroom entrance is a doorway on the front of the building between Mr. Crepe and the Somerville Theatre entrance; above the door it says ‘HOBBS BUILDING’. The Crystal Ballroom is on the second floor of the building, up one flight of stairs. There is also an elevator just beyond the stairs which you can use to access the facility.

What is the parking situation?

Parking is limited in the Davis Square area to on street metered parking and two small municipal lots (one at Holland and Buena Vista streets, and the other at Herbert and Day streets.)  Meters on different streets have various length options ranging from 15 mins to three hours.  Many of the immediate streets around the theater have 3 hour meters, including much of Dover Street and Meacham Road.  For paid parking options, private lots in the area are managed by – so please check out your options there.  Give yourself plenty of time to find parking, as traffic can be heavy on weekends and during evening rush hour.  Most of our patrons take the MBTA Red Line subway to the DAVIS SQUARE stop, which is immediately adjacent to the theater. We strongly recommend taking public transportation or ride share options.

How can I find information on set times for concerts?

Usually set times are finalized on the day of a concert and can vary. We will share set time information on our social media pages when it becomes available to us.

Is the facility accessible via elevator?

Yes, all levels of the Ballroom, including restrooms and all seating areas, are accessible via elevator or ramp.

How Do I Make Arrangements for ADA Accommodations?

Once you have purchased your ticket(s) please email us at or call (617) 625-4088 with your requirements, requests, and/or questions. ADA accommodations are first come-first serve, so we strongly recommend reaching out ahead of time. If you request assistance on the night of, we will do our best to accommodate you, but options may be limited.

How do I get a refund?

Refunds are available for canceled performances only and are available at your point of purchase. If you purchased your tickets online or by telephone through Ticketmaster, your refund will be processed automatically when a show is cancelled. Tickets purchased at our box office must be refunded at our box office. Management reserves the right to prohibit entry or eject a patron at any time due to safety concerns or policy violations. If you are ejected, refunds will NOT be issued.

Can I bring my bag/skateboard/luggage/bike/stroller?

No you may not. Handbags are acceptable but are subject to search.

*Large tote bags and backpacks are NOT ALLOWED on the floor. If you bring a large bag, you will be required to pay for coat check and leave it there for the duration of the show or you will not be allowed to enter.

What items are prohibited?

Absolutely no outside food or drink INCLUDING REUSABLE WATER BOTTLES. No weapons of any kind – knives, multi-tools, mace, brass knuckles, spiked key rings, etc. No jewelry or accessories that may be used as a weapon- spikes, chains, etc. No EDIBLES, WEED VAPES, or DRUGS of any kind. Regular vapes are allowed in, but if you are caught using them inside, they will be confiscated.

Are there age restrictions on events at the Crystal Ballroom at Somerville Theatre?

Many of our live events are 21+ but can vary, and any age restrictions will be noted on the sales page; a government issued ID must be presented to enter all live events. Private events such as banquets, meetings, and weddings will each have their own policies. Attendees at all ages shows under age 15 must be accompanied by a parent or legal guardian unless otherwise noted. For any event listed as 21+ you must be 21 years of age or older. For any event listed as 18+ you must be 18 or older and be able to provide a government issued ID, even if you are not drinking.

What Payment forms do you accept?

Our box office accepts cash, Visa, and Mastercard. Bar and snacks can be purchased with cash, Visa, Mastercard, Discover, and American Express.

What is your photo/video policy?

This can vary by performance/event but generally you should assume that no professional or flash photography is allowed unless permission has been granted in advance by the performer.

Do you serve alcohol?

Yes, we have a full bar; you must show your valid Government Issued ID to be served, and may be required to wear a wristband.

Do you serve food?

We have assorted candies, and movie theatre popcorn available for purchase at the bar. We do not serve any hot food, and do not allow outside food, so please plan accordingly.

Is this space the same as the Somerville Theatre where they show movies and other concerts?

The Crystal Ballroom is a separate space within the same building as Somerville Theatre, but is not the classical main theatre that many concerts and movies utilize.

Do you have a newsletter?

Yes! We send emails around once a week to let you know about new shows, pre-sale codes, and what’s coming up at the Crystal Ballroom. You can sign up here.