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Frequently Asked Questions About the Crystal Ballroom at Somerville Theatre

How can I get tickets?

Please see our ticketing page or box office info.

Are there COVID-related restrictions?

We will follow the guidance and requirements of our local and state government. In addition, artists also have the option to require more strict measures. We will share this information on individual event pages and social media posts as soon as it available – and as often as it changes.

So where do I enter to attend an event at the ballroom?

The Crystal Ballroom entrance is a doorway on the front of the building between Mr. Crepe and the Somerville Theatre entrance; above the door it says ‘HOBBS BUILDING’.

How can I find information on set times for concerts?

Usually set times are finalized on the day of a concert and can vary. We will share set time information on our social media pages when it becomes available to us.

How Do I Make Arrangements for ADA Accommodations?

Once you have purchased your ticket(s) please email us at ballroom@frameonetheatres.com or call (617) 625-4088with your requirements, requests, and/or questions.

How do I get a refund?

Refunds are available for canceled performances only and are available at your point of purchase. If you purchased your tickets online or by telephone through Ticketmaster, your refund will be processed automatically when a show is cancelled. Tickets purchased at our box office must be refunded at our box office.

Can I bring my bag/skateboard/luggage/bike/stroller?

No you may not. Handbags are acceptable but are subject to search.

Are there age restrictions on events at the Crystal Ballroom at Somerville Theatre?

Many of our live events are 21+ but can vary, and any age restrictions will be noted on the sales page; a government issued ID must be presented to enter all live events. Private events such as banquets, meetings, and weddings will each have their own policies. Attendees under age 18 must be accompanied by a parent or legal guardian unless otherwise noted. For any event listed as 21+ you must be 21 years of age or older.

What Payment forms do you accept?

Our box office accepts cash, Visa, and Mastercard. Bar and snacks can be purchased with cash, Visa, Mastercard, Discover, and American Express.

What is your photo/video policy?

This can vary by performance/event but generally you should assume that no professional or flash photography is allowed unless permission has been granted in advance by the performer.

Do you serve alcohol?

Yes, we have a full bar; you must show your valid Government Issued ID to be served, and may be required to wear a wristband.

Is this space the same as the Somerville Theatre where they show movies and other concerts?

The Crystal Ballroom is a separate space within the same building as Somerville Theatre, but is not the classical main theatre that many concerts and movies utilize.